Affinity Water
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Repeatedly billing for random amounts of water.
At the moment, Affinity water is misusing its power by repeatedly charging me for "estimated" amounts of water that is more than double what I use, despite my repeated efforts to correct the situation over the course of 6+ months. - They do not appear to send someone out to read my meter. - They also do not email me to know they need a reading. - 6 months ago, I called Affinity to request they correct my bill. The woman I spoke to on the phone made no attempt to correct the situation despite reading off my meter and sending in a picture. - 6 months ago I also used Affinity's website to submit a reading from my meter. This reading appears to have been DELETED and ignored. - I have just recently (again) tried to submit a meter reading, and the amount of my actual meter is so much lower than their "estimated" readings that it doesn't seem to even show up after submission. - I have also tried using their online form to outline the issue, including a picture of my meter. I still have not received a response. All together, Affinity has repeatedly chosen to ignore the readings from my water meter and my many attempts to correct the situation. Instead, they appear to prefer to charge me for a random excessive amount of water usage. Is this not theft?