Redwood Coast Vacation Rentals
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Terrible experience with Redwood Coast vacation rentals
I understand Redwood Coast Vacation Rentals has been sold to another company so this review is for Redwood Coast vacation rentals The home we had rented to spend Thanksgiving with our family of seven, some of us drove from San Jose and others drove from Seattle, was affected by a storm the night before we arrived and had no power nor water. We were not informed of the problems until we were driving to the house from San Jose, approximately 3pm day of checkin. We were told by the property manager to contact the reservations department for other available properties which we did right away and were only able to leave messages. We heard back from reservations around 7pm day of checkin and were told there were no other properties which could accommodate our family except one house which was more than double the cost of the $375/night we had paid. The customer service was non existent as they had nothing else they could offer us and were told at least we had purchased insurance to cover our losses. It's no surprise the company is no longer in business as they were completely unprofessional and lacked empathy for their customers predicament.