Green Chef US
View company profile →
Customer Service So Very Unhelpful
I loved the meal service, but the customer service was terrible. Problem: I was receiving meals twice a week but only wanted them one time a week. Contacted customer service 4-5 times, each time I was told it was resolved, it was not. Spoke with 3-4 agents and none of them followed through. One of the agents was very rude, and lied to me. Another agent very graciously took off the cost of one of the boxes which I appreciated, but didn't fix the problem as several days later, the boxes started rolling in again. It was very difficult getting through to a supervisor, but after I did, they took care of the problem. UPDATE : I was contacted by GreenChef and they followed through with stopping the orders as well as refunding the cost of several boxes, one of which I refused delivery of. Take away: Food is really good and very fresh, however, their customer service is woefully lacking. Hopefully this will inform the management about the need to improve customer service training. 5 stars for the food, presentation, ingredients and no stars for their customer service. Not sure if I'll give them a second chance, we'll see.