Infinity Cruises
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DON'T USE INFINITY CRUISES!
DON'T USE INFINITY CRUISES! I booked 2 holidays with Infinity at the same time - one to Santiago, then a cruise with Norwegian finishing in Buenos Aires. The second to the USA with an Alaskan cruise, again with Norwegian. We paid just under £10,000. I paid £2,000 deposit over a year in advance. Then the problems began. This is a very unprofessional company who do not communicate, do not give the holidays at the price advertised and charge for transfers. We went on the first holiday in March. The hotels were absolutely dreadful. The Tritone in Buenos Aires was filthy, in need of repair and complete refurbishment. I sent Infinity numerous photos and a detailed email - which they ignored. I resent and also contacted customer services again - ignored. We were promised 3/4* hotels but these certainly were not. We had spent hours contacting Figo and Manan at Infinity trying to change the hotels on both holidays but were told that their supplier can't allow them to book the usual chains that we asked for (and expected at that price) such as the Holiday Inn, Marriott, Novotel etc. Instead they use cheap back street 'hostels'. The flights Infinity use are again to cut their costs (not to save you money). We ended up booking and paying for our own flights with British Airways to Santiago and return from Buenos Aires. Infinity did deduct something from the cost of the holiday but not the actual cost of an air fare. We met with 4 other couples who had also booked the South American holiday with Infinity and the same tales of woe. We were all charged differently for the same holiday and were quoted different prices for transfers - which were not part of the holiday and cost us £200 extra. We leave for our second holiday with them on 8th May and frankly I'm dreading the hotels we will end up in. I really am not looking forward to the trip and see it as more of an ordeal than a pleasure based on our last experience. There were many more problems - too numerous to detail and I can't upload photos unfortunately. The hotels make such a difference and if the bed is dirty and the bathroom is tatty with black grout and nobody speaks English then in my book that is not a holiday! An extremely stressful experience dealing with Infinity. I'm glad to say that I've never had a travel agent like them and will steer well clear in the future.