US Water Systems Inc
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Updated Review
12/4/24 Updated Review: Other than the shipping issues (see previous review)... we have had our product (Pond/Lake Deluxe Water Treatment System) installed for over a month now. The installation instructions are spot on and accurate, the product is of great quality and It works amazing. The system is easy to operate and quiet. Highly recommend if you are needing a water system for you pond or lake!!!! Also, the company has issued me a full refund for the shipping costs. They did back up the mistake in the end with great customer service. 10/22/24 Review: No follow up - shipping was a disaster. I live less than 3 hours from the Indianapolis facility.... yet their product went to somewhere in New York. No follow up with costumer service to make sure the item was delivered. Costumer service was very nice and polite when called and asked about status... the product was immediately redirected back to Indiana where it sat for an additional 4 days until the company was called again asking about the status of the product.... then finally shipped to the correct location. Was promised a partial shipping refund for the delay of the product (almost a month) - but NEVER received it. As for the product itself... it has not yet been installed (just received it) but looks to be of great quality and installation instructions are clear and concise.