Five Star Properties and Bliss Beach Rentals
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FILTHY ROOM 1216 at Beach Club Resort
Rented room 1216 at Beach Club Resort. The room was filthy! Both bathrooms had mold, sofa was filthy and had a bad oder. We couldn’t tell if the carpet was green or brown it was so filthy! The floors in the living area needed cleaning. When we complained they sent someone to clean. A brief cleaning didn’t help! The cookware was disgusting however, the lady they sent to clean did bring a new set of cookware. We tried to find another place to stay but by then we couldn’t locate anything. They did relocate us to a beautiful unit in another condo the next day. We weren’t able to check in until almost 4 pm the next day. Due to the filth of the room and the late check in the following day, we lost 2 days of our vacation which they refused to refund our money for the lost days. The new unit at a different condo was located across the road from the beach. It was very difficult for 4 elderly people to walk across the road with all our beach supplies. Two of the people in our group have major health issues. We originally rented a condo ON THE BEACH! The new place was very clean and very nice. We didn’t get what we reserved so we feel they should have gladly reimbursed us for the 2 days we lost, but they refused to give us a refund! They made the beginning of our vacation a nightmare! I will never book through this company again! All we got concerning the filthy room was the runaround until they told us they had another unit in another condo. We were forced to spend the night in that filthy place. Unless you enjoy staying in a place with mold all around the tub and shower DO NOT RENT FROM THEM! I’ve sent one photo of the shower in one of the bathrooms. I get sick just thinking about being given such a disgusting place to stay and it wasn’t a cheap room either. The cost was approximately $224 per night. All of us live on fixed incomes so that’s a lot of money to us!!