Phox Water
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I am delighted that I discovered Phox!
I am delighted that I discovered Phox! I live in a hard water area but hated the single use cartridges, even though I could recycle them. I have the glass jug for drinking water using the 'alkaline pack' as the taste is amazing. I now enjoy drinking water, instead of forcing myself to drink it. I also have the Wave jug and use the 'softener' pack to filter water for my kettle, greatly reducing the need to descale it. My only experience with the customer service team was about a cartridge that had split. Initially, I felt a little frustrated by having to take photos, upload and email them to the gentleman I was dealing with, and then get no response. When I chased it up several weeks later, the lady I then dealt with apologised profusely and I got a replacement cartridge sent out immediately. Overall, its a great Scottish company, with environmentally friendly products that actually work!