R.

Sep 13, 2023

Inconsistent and Disappointing

Initially supportive and helpful in early stages of purchase, which eventually dried up and resulted in a regretful withdrawal driven by patent inconsistencies and lack of transparency that they showed little interest to acknowledge and resolve - also including very unprofessional remarks made (including acknowledgment of the poor (worse word was used!) quality of the solicitors they themselves refer you to) - undermining any trust we had in them, and the solicitors they refer to. Seemingly dismissive of the integrity of actions and advice of their own recommended solicitors - combined with them giving inconsistent remarks and updates themselves without sound explanation - creating an environment of distrust that was extremely uncomfortable to FTBs. Showed a superficially hollow desire to resolve problems and secure a meaningful outcome, instead preferring an easy sale which they previously gave us confidence would not happen. Consider using very carefully - especially if a FTB - and if so, use your own trusted solicitor & mortgage broker and do not rely on their referrals (which they openly admitted to a referral the former being poor quality when it was too late).