Thomas Cook Airlines
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Without question Thomas Cook Airline is…
Without question Thomas Cook Airline is the worst my Wife and I have encountered. Outward flight from Bristol Airport to Larnaca , Cyprus, we sat in the plane on the runway fully loaded for two hours, no information was forthcoming why we we held up. Several engineers visited the Flight deck, both gangways were still attached during the two hour delay, eventually informed the aircraft needed to be refuelled whist we were on board. Due to this the Captain missed our Take off slot, consequently we did not arrive in our Hotel until 0200 hours the following day. lo and behold, whilst waiting to board the return flight, the Aircraft was delayed yet again by an hour this time. During this totally unacceptable experience with this Mickey Mouse Company, no one, had the decency to update or inform passengers of WHY. Information whilst travelling is Key and most basic when communicating with passengers. I have been it's pointless in complaining as it will not be addressed.