AN
Anglian Water
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The best customer service I have ever received
Today, I called aglian water, I was behind on my bill, as I assume many of us are at this moment in time, I spoke to THE most helpful and professional caller agent named Patrick at around 1pm. Not only did he help me set up a payment plan, but he also lowered my bill (no small feat I could imagine!) he was polite, efficient and an absolute credit to your company. I had been stressing out, unable to see how I could deal with this issue, he calmed me down and helped me decided on an excellent plan that fulfilled my needs as a customer. I couldn't be happier! I hope he receives this feedback, and continues with the wonderful work he is doing!! thank you so much patrick you are an absolute star!!