TUI Cruises
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SHOCKING MERELLA DISCOVER
MERELLA DISCOVER - march 2025- two weeks Caribbean cruise. We arrived on the 16th march, first impressions of the ship where a little disappointed main areas all nice but strange stale smell as we wondered around to find our cabin, once in side it was a smaller than I expected for a balcony but on the whole was ok , until we went to bad that evening lumpy pillows cheap bedding very thin sheets, not the quality I expected for the £6000 we had paid. On the second day I notiv=ce the bottom she had a massive tear in it.. I waited to see if this would be change that day, it was not in fact it was still on the bed when we disembarked. (yes I could have compained but by day three the disappointment with the whole ship had set in and the only thing keeping our spirits up was the island escapes. The food on board was poor quality in all dinning areas the only decent meal I had the whole two was was inn the the asian fusion but I think even this was microwaved. the cocktails on the all inclusive were served with no flair or grace and tasted of chemicals cheep. the staff knew they were serving up rubbish.. to be fair they were all lovely and helpful.. but it did not make up for the fact we spent two week feeling absolutely ripped off.. the captain clearly did not have enough time to make it to some of the islands as come 1am it was like sleeping on speed boat at 60 mils per hour and on the last night this happened at 10 pm making it impossible to walk around the ship. the ship was so cold even night we ended up gong to bed early just to get warm. our expectation for this cruise was low to start with as we have cruised over the years with other companies, but it did not even meet our low expectation !!! We have complained to TUI but to no avail they did not want to know.. WELL KNOW THIS TUI holidays & MERRELLA CRUISES WE WILL NOT BE BACK EVER.... if I could give 0 stars I would