Rightmove
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Absolutely awful experience
Dealing with Van Mildert has been the single most stressful experience I have ever had when trying to move house. We received an email from them and began to fill in the Referencing forms which were sent back, we then received several emails and phone calls asking us to send supporting information, which we did, we sent exactly what was asked for then received an email saying they needed something else which we sent and then received a call asking for something else. Each time we were contacted we were told something different. At one point one of their employees told me that he had sent an email to my Wife detailing exactly what we needed to send but when we checked she had had nothing at all from them. At one point I was asked by them to contact my employer and ask him to hurry up with his reference, firstly they did this the day after contacting him and secondly they are being paid to gather the reference so its down to them to do this not me. Then when my employment reference arrived with them they stated they "didn't belive it was credible" and asked for payslips and a copy of my signed employment contract, by this time I'd had enough of their BS and demanded to talk to a Manager who, of course, didn't contact me. I then rang the Estate Agents with the intention to cancel the move due to stress and hassle of dealing with this company, whilst I was in the phone Van Mildert emailed the Agent saying we had passed the referencing - I had not sent the Contract so they obviously didn't really need it. Once all this was over they then rang me to offer me insurance! NOT A CHANCE! the issues I'd have with this company I would never, ever, ever use them for something else.