UK Water Softeners
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An absolutely FANTASTIC company to deal…
An absolutely FANTASTIC company to deal with. I’ve had my Harveys softener for 5 or 6 years now without any issues. I noticed that the softener wasn’t regenerating this week, and noticed that the kettle had a little scale. Therefore, I contacted UK Water Softeners yesterday (Easter Sunday), and explained the situation. Andrew came back to me within an hour or two, and asked if I’d recently had any plumbing undertaken. I explained that I had had a dishwasher removed a week ago. He informed me that he could arrange for a plumber to call and sort out any issues, but before I did so, to send him photos of the plumbing. This I did, and he came back really quickly and informed me that one of the softener valves had been turned off, which is why my softener wasn’t working. Thanks to his wonderful advice, I turned the valve back on and “hey-presto”, within three or four hours I could hear the softener regenerating as per normal. It’s wonderful to deal with such a wonderful, friendly, trustworthy & professional company. Most companies would have simply arranged for a plumber to call with a charge out fee just to look at the problem. I have always thought this company was brilliant. When I purchased the softener originally, Kevin offered a first class service, and that ethos has obviously continued. They are also incredibly efficient when I order my salt blocks. Thank you Andrew for your wonderful advice. I reiterate, that all of this wonderful efficient advice & help was carried out on Easter Sunday. That is what you call EXEMPLARY service!!! Thank you, Thank you, Thank you !!!