PW is a verified reviewer on CrowdTrust who has written 3 customer reviews with an average rating of 2.0 out of 5 stars.
Honest, first-hand experiences shared with the CrowdTrust community.
Read all reviews for Mstore →
When Royal Mail got the delivery wrong they persevered with me until the issue was resolved. Good communication and customer service. Has a good range of gloves.
Read all reviews for Cynergy Bank →
Back in April I tried to open an ISA. I couldn't get past the first page as it requested a mobile phone number. I wrote and complained. I was told that I did not need a mobile phone and you issued a digipass for people without one. Why then am I still being prompted on the applications page for a mobile phone and can not progress the account without one?! I have just rang your number to be left waiting in a queue for 20 minutes and the receptionist who is clearly based abroad says I can not apply without a mobile. I would like the correct information. Regarding your reply - the ombudsman said that all banking institutions must provide an alternative to a mobile phone as a means of authentication. Regulations like Strong Customer Authentication (SCA), implemented under EU's PSD2 and overseen in the UK by the Financial Conduct Authority (FCA), require that banks provide an alternative to mobile phone verification for online banking and payments. These alternatives, such as receiving codes via landline or email, or using card readers and biometrics, ensure that customers without smartphones are not excluded, especially vulnerable groups like older people.
Read all reviews for Yü Energy →
Diabolical shambles. I have had nothing but trouble. Why do I have to repeat all the security information twice just to be able to speak to you! You have blocked my transfer to another company and Hinay who I have just spoken to says he can't see why! My contract ends on 12th June you have no legal right to block a transfer - Offgem states a transfer can be made within 49 days of the contract ending without penalty. Now I have been on the phone for another half an hour, been transferred to three different departments and I am now holding to speak to the customer services who never pick up. You state someone will get back to me - they never do.