Browns Restaurants
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A bit of a miss…
A shame that such a nice venue is lacking when it comes to the all important service and quality of food. When we first arrived we were looked after by attentive staff. I ordered the chicken schnitzel and it was a complete disappointment. It was overcooked to the point I could hardly cut into it and the meat was as dry as a bone and chewy. My pint of beer wasn't a full pint either, something I and others I know have experienced before in this restaurant and something Browns continually fail to put right. We were given dessert menu's straight after our main meal so we asked for five minutes to decide. We waited for another 20 minutes before we could get the attention of a server. After dessert we wanted a coffee and another long wait ensued. Our server took our order and after waiting another 15 minutes we asked where the coffees were only to be told the server had forgotten to put the order through! Overall a poor experience of Browns in terms of service and the quality of the food especially considering this was a Saturday evening and the restaurant wasn't even 50% full. We won't be back for a while, Browns need to actually do something about the comments they receive and up their game considering there are plenty of other (and better) places to eat with quality service.