Ocean Estate Agents
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As first-time buyers with no prior…
As first-time buyers with no prior knowledge of the mortgage process, we were incredibly lucky to have Simon Lack as our advisor. The journey turned out to be far more complicated than we’d expected, but Simon made everything feel manageable. He took the time to explain every step clearly and patiently, never making us feel silly for asking questions. His calm, kind manner made a stressful process much easier to navigate. What really stood out was how responsive and supportive Simon was throughout. No matter how small the question, he was always quick to reply and generous with his time. It genuinely felt like he was the most important person in the whole process—and amazingly, we didn’t even have to pay for his service. We honestly can’t recommend Simon highly enough; he was an absolute lifeline, and we’re so grateful for his help in getting us into our first home.