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AVOID - Dispute the credit card charge to get your money back
They refuse to provide refunds, just go ahead and dispute the credit card charge if you didn't get what you paid for. Even if it isn't successful, vendors with too many disputes are ditched by the credit card companies. Please repeat the same message in your review so it gets to enough people. Day 2 tests arrived on day 3 with instructions that rendered them unusable. Absolutely no response to my questions from support until day 9, when the samples were standing for 6 days and were expired. Day 8 didn't arrive until after the 10 days isolation period was over. When I did manage to get them, they were pretending to try and help, but ended up being evasive and my refund request ended up with them blaming me. They are running in my opinion a questionable operation where you pay up-front and get about nothing, and they take no responsibility.