On Site Companies
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We were to have had a small unit and…
We were to have had a small unit and they called two weeks before hand and asked if they could upgrade us to a bigger unit - I told them no due to the layout of our event. They needed the small unit for another event. They totally disregarded what I said and sent the bigger unit without telling us. I feel we should have been refunded some money since we did not get what we asked for and had to adjust out event layout at the last minute. We did not want the unit to be the first thing out guest saw when they came for the wedding. I find it very rude that they would call and disregard our request. The lady that called must think the customer does now know what they need or want.