Pure Electric UK
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Breach of Trust — Scooter Delivery Mishandled, Personal Items Lost
I am extremely disappointed with my recent experience with Pure Electric and feel compelled to warn other customers. I had arranged a scooter delivery with Pure Electric, with a clear written agreement that the box would not be opened and would be sent directly to my Leicester address via DPD. I also packed several personal items in the box, including a scooter lock (£100), clothes (£80), 4 boxes of cat food (£60), and scooter screws. When I received the box, these personal items were missing. What is worse, Pure Electric initially denied that the box had been opened at all. Only after I provided photographic evidence of tampering did they admit that their workshop had wrongly opened the box, claiming it was a mistake. Despite this admission and despite the fact that the chain of custody was clearly broken in their workshop, they are now refusing to investigate the missing items or reimburse me for the loss — simply stating that “no other items were taken.” This is unacceptable. If your staff open a box unlawfully, they are responsible for its contents. The handling of this situation has been deeply unprofessional and has left me with no choice but to escalate through legal channels. I would strongly advise anyone considering using Pure Electric to think twice about trusting them with your property.