Economy Energy
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Get money back through direct debit guarantee
Terrible to deal with but I found a method to get some of my money back. I decided to leave Economy Energy after getting calls from their collection departments on two occasions telling me I needed to make immediate payments as my account had a shortfall due to direct debits being too low. I have two accounts and decided to close them. It turned out that I was owed £600 for the two overpaid dual fuel accounts. After months of trying to get my money back. I contacted my bank and got around £450 back from them through the direct debit guarantee as this was the amount overpaid after advising EE I was closing the account. My bank took about ten minutes taking all the details and money was returned to me next day. I did get a notice after this from my bank advising that the company can dispute this and I may have to make payments to them. A reasonable protection letter from the bank, however this company are not going to get a further dime from me and I will continue to pursue them for the remaining balance.