LifeStance Health
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First of all
First of all, as I am leaving this review, I have been on hold now for 35 minutes. I am calling because they are charging me $50 for missing a virtual appointment because I never received a link to join my appointment. I joined late because I had no link. I was on hold for 40 minutes last week trying to re-schedule and now I'm on hold for them charging me when the woman I spoke to said I would not be charged because of no link. My NP is fine. I have tried to make an appointment for counseling but I wanted in person and when I arrived the office person aid she was only doing virtual calls that day. My first virtual visit I was charged $25 when my insurance covers them at $0. That was a month ago and I have called twice for a refund. Ive only been with this company since November but I feel like I spend more time on hold than anything else. I'M ABOUT READY TO LOOK ELSEWHERE. It seems they are more interested in the bottom line than helping their clients. ;(