J Parkers (Retail)
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Product ok, but should have been better packed to avoid damage in transit.
The purchasing process was very good and easy and I was kept informed as to the progress and when to expect the hanging baskets. However, on receipt, there was soil everywhere and many of the stems of the flowers were broken and bashed. The delivery box in itself was robust and good quality, but the hanging baskets had just been placed inside and had clearly rolled around during transit. A bit of extra packing around the base, or even polystyrene/cardboard holders to stop the baskets from moving around in the box would have resolved the problem. We have just about rescued the plants/baskets but time will tell if the recover 100%.
Verified