First Home Improvements
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Good product and work but bad administration
The quality of the 2 windows installed and the helpfulness and politeness of Tristan and Alison, the installers, were excellent. They worked very hard and did a good job. However, the firm messed up the time of the job. I was given a time of 8.00 am to 12.00 am back in January and I rang the office on the afternooon of 7 May to confirm the time. I was told yes, the installers would be there as promised. Having got up very early to have everything cleared, I waited but no one turned up. I spent the morning ringing the office to find out what was happening, had promises of returned phone calls which didn't happen until finally, I had a call to say that I was booked in for the afternoon. This was stressful and messed up my planned day and was very annoying. Thankfully, when the installers arrived in the afternoon (and this was not their fault) they did a very good job.