Regent Seven Seas Cruises
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My complaint is Regent do not offer 6…
My complaint is Regent do not offer 6 star service but charge 6 star prices 1. Before my cruise departed I rang them to try and upgrade my BA flight to World Travel Plus, was told I would have to forfeit my economy ticket and purchase a new one. When I checked in at the airport I upgraded at a supplement. Now why didnt Regent tell me that I might be able to do this! 2. We had included a 1 night stay and transfers included to ship. When we arrived at the hotel there was no rep there to advise what was happening the next day re transfer to port also the hotel had no information either only that the rep will be at her next the next morning. When we saw her that morning she said she was at the hotel the day before but didn't bother to try and contact us by phone or deliver it to our room. 3. Went to gym first day where there was a staff member working out playing music loud from his phone even when there was a lifeboat drill being given over the public address system. 4. The gym was a great disappointment, air conditioning antiquated and not efficient gym equipment was dated, seat on bike split. Small area for 2 bikes, 4 treadmills and 2 crosstrainers. 5. On our first day we had a bottle of champagne in an ice bucket so asked our cabin steward if we could have this delivered every day. Well we had 3 bottle put in our cabinet and replaced when needed however a ice bucket was delivered every day but it was too small to put the bottle in. 6. One night I came back to my cabin before dinner and found the door open with a door stop, I assumed they were still cleaning out cabin. When got back late that evening the door was still being held open by the stop so anyone could have gone in. 7. Only 1 device I could have free WiFi on! 8. Ordered Americano coffees in dining room 3 times before they got it right, 1st was coffee out of their pot, 2nd was an expresso topped up with water, 3rd had the obligatory creme on top. At breakfast had a fresh orange juice which was so thick it was like drinking a smoothy. I asked for another but not so thick, I got a thick one watered down! Ordered scrambled egg on toast with smoked salmon from the Buffet. After 15 minutes I went to find out where it was, it was sitting on the heat plate waiting to be served but by then the salmon had been cooked! 9.Had a meal in the Prime restaurant ordered tuna. I asked for it rare but it was served well done, they did me another one and again it was well done. The Maitre D came over and gave the excuse that it is frozen tuna, which I assume is his excuse for not being able to cook it rare!! In their best restaurant there was no condiments on the table and I sat with my coat on my lap, surely someone should have taken it off of me! 10. Sunbeds around the pool were so close together with little space to maneuver around them. The corners of the pool was dirt which was there for days. I lost my sandals and for 3 days couldent find them, went to lost property but they didnt have them, on the 3rd day my husband looked under the sunbed on the Pool deck for something and found my sandals. In our cabin we had a orchid which had thick dust on the leaves and after about 5 days started dropping it flowers, I did mention this and it was then taken away. 11. There was a Pool party one night, absolutely no atmosphere, sunbeds were taken from top and bottom of pool but 2 rows of sunbeds kept either side, such a shame as it would have been so much better to have had a clear deck with decorations. The outside entertainment was a man playing a steel drum which went on for about 45minues but the sound was non existent we couldent hear, why didnt a sound technician do something. Later on the ships company sang which certainly livened things up, shame the first 2 hours were so boring. 12. At dinner my husband had a red wine served cold, when he complained to the Sommelier, he firstly said it was the right temperature but when my husband insisted it was too cold he did admit it had been kept with the white wine, which you serve cold! 13.The automatic doors in the buffet restaurant were turned off because it was a bit windy however you could still sit outside to eat. When the doors were manually opened, which was a bit of a struggle, quite often the doors were left open so people in the inside restaurant were moaning as they were getting cold. Surely there should have been a staff member manning the doors, we were sitting outside and had to struggle holding a plate of food and opening the door. 14. At breakfast in the Buffet restaurant you are given cutlery wrapped in a serviette, however it was a lucky draw as to whether you got the right cutlery or more than you need! In the Dining room tables were not always set up properly, no glasses, side plates or condiments. A few times we were given a knife for fish, dessert spoon for soup! The staff were fine just had not been trained to give 6star service and the Navigator is not a 6 star ship