customer

Aug 30, 2025

Scam from beginning to end

I was told I had an old debt in collection when I applied for a new apartment. When I called I wanted to pay off the entire debt but the rep told me that it could be disputed and there would be a flat fee of $378 to start the process. After I was emailed the contract I saw that you were going to charge me an additional $99 a month for disputing this and any other outstanding balances. I asked for some kind of letter to show the rental company that the debt would be resolved and i was sent a letter saying I was working on being more responsible with my credit. No indication that I paid $378 to start to resolve the debt. The whole process was extremely confusing. I kept asking to pay it off and the rep was very skilled at dissuading me to do so. I kept saying that I did not want to be charged $99 a month and I didn't want to take any further action. Additionally as I continued to ask about other charges the rep disclosed to me that there was also a credit monitoring fee of $25 every month, which I said o to. Had i not asked questions I would have been charged for that as well. After getting turned down for the apartment i called back to completely cancel my contract and got a bunch of double talk. I just kept saying that I wanted to cancel the contract and wanted no other action taken. I had to repeat this 3 times before the rep stopped the hard sell. I also asked for an email confirming that the contract was canceled. I also asked for my $378 back but was told letters had been sent to the credit age cies already to dispute the charge. I literally had the contract for about 45 minutes and not only did I lose $378 but that $ doesn't even go towards paying off the debt! I paid $378 for 1 email to be sent out, since i was told that only one credit servi w reported the debt. And at the end of the conversation the person abruptly hung up on me. Their explanations are deliberately confusing and scam honest people who actually want to pay their debts.