Bankia
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Just don't use, or you will regret
I can only share the same experience as other posts on this site. This bank under the name Bankia or Caixa is worst than useless. They ask for info, you provide it, they acknowledge receipt, then ask for the same information again. They refuse to acknowledge they already have it and want it in hard copy as well. They then freeze the account, refuse standing orders, even though there are funds to meet them, but continue to charge monthly fees which are on a different planet to what is being done. One monthly standing order, fee 14 euros, mopre than the standing order. The replies to emails are "we don't care". Clear message, "whatever is in your account is ours and we don't care whether you like it or not". If this was the UK the regulator would be flooded with complaints, but ion Spain it is the norm. Probably best described as corporate theft.