Hafod Renewable Energy Ltd
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Hafod installed solar panels and after care.
Hafod installed solar panels and battery storage on our property in Jun 2022 and everything was fine until Certas Energy bought them out at the end of 2023.Certas arranged for an electrical contractor ( Zinnia ) to check out our system in Apr and this was nothing short of disastrous. Zinnia isolated our system and then left the property without switching it back on. After we returned from holiday 10 days later we discovered this error and rebooted the system ourselves as we could not contact ANYBODY with it being a Sunday of a bank holiday weekend and there was no 24hr emergency out-of-hours contact number on the website.Within 24 hrs of us rebooting the system an isolator switch went on fire around 7pm on the Mon night. Luckily for us my wife smelled burning and when we investigated found smoke coming from an isolator box. Again we had no means of contacting Hafod/ Certas to get someone out to check the safety of the system and so powered it down again until we could get someone out on the Tuesday to do a thorough system check before starting up again. We have raised our concerns to Hafod on the lack of competence shown by Zinnia and our belief that it was not a coincidence that our system went on fire after we rebooted it when they had been interfering with it for no apparent reason. Hafod's response was to send an engineer to check out the system and install a smoke detector in the garage to make sure that if it happened again the alarm would go off !! UNBELIEVABLE. Hafod's handling of our complaint has been nothing short of shocking and I would advise anyone out there to avoid this company at all costs if you value customer care and after-sales service.Anyone who already has one of their systems just hope and pray that it does not malfunction at weekends because nobody is there to help. If it was possible to leave no stars on this review then I would have gladly done so.