Pelican Water
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The UV lamp part number was the same but not the lamp itself
The UV lamp that came with your system had never been used because I had no electric circuit for plugging it in. When I moved into the house and got an electrician to install that circuit, the UV lamp did not work. Your customer support technician told me the warranty period was over, and although the lamp had never been used I had to buy a replacement. I then ordered and received a replacement lamp for the UV treatment in my filter system, using the part number provided by your customer service for my system. The part number was indeed the same as the lamp I needed to replace, but the part itself was very different, much smaller in diameter. My plumber had to find an adapter so that your replacement part could be mounted into my system, and this added two hours at $75.00 each to my installation. This additional expense could have been avoided if you had sent me the correct part, instead of only a different part with the same part number.