PD Insurance
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TERRIBLE COMPANY!!
TERRIBLE COMPANY!!! AVOID!! I am a General Practitioner, usually driving with 2 kids and a baby in the car, and have had quite simply the WORST experience with PD insurance A tradesman's ute reversed/“T-boned” into the side of my car, and the driver of which politely apologised and gave me PD’s details. Firstly, they are almost IMPOSSIBLE to get in touch with. Everything about their business model seems to be designed to avoid the customer, so they just give up. The wait time on the phone is ridiculous (often >30mins), and when you do finally speak with an advisor they are either abrupt and discourteous (“Allanah” - settlements officer), or simply pass the buck (“Alix” - Senior sales and service consultant) or they just drop out the phone call and don’t call you back (“Terry” the mumbling call handler). For further confirmation of such behaviour, please see other customer google reviews which report similar instances. Their email correspondence also takes longer than traditional postal mail, so if you are thinking of taking out insurance with PD, make sure you have time on your hands. Honestly, in a time of expected digital efficiency I am absolutely BEWILDERED how this company is still going. The staff must be having an absolute laugh. During this saga, PD then audaciously tried to partially blame me for the crash, accusing me of “failing to keep a safe lookout and driving in a manner that prevented me from taking evasive action”. Furthermore, “it is reasonable to expect a responsible driver to be aware of vehicles moving in and out of spaces and to drive accordingly” and “had I been driving in a manner appropriate to the conditions, I would have been able to take evasive action or sound the horn”. Let me assure you that I am a very responsible family doctor, who is usually driving with 2 kids and a baby in the car. I am honestly about as responsible as a member of society gets, believe me. When a flat bed/trundle tray Ute piled with building materials rapidly reverses about a metre out of his space into the side of your car, there are several reasons why I could not take their proposed evasive action. 1. The time it took for him to reverse into me was probably less than a second. 2. He T-boned me from the side, so I would have been relying on peripheral vision. 3. There is no chance I had enough reaction time to have evaded or sound my horn. I was 100% not at fault, and I have felt that over the last 3-4hours of correspondence with PD that they have tried to repeatedly fob me off through various tactics. It has been a tremendous waste of my time, and of course, needlessly stressful. The company seems deliberately tuned up to be evasive, slow and obstructive - I can only assume in the hope that customers just give up. The staff are lackadaisical, don’t seem to care, and are unenthusiastic. The ridiculous thing is that this is only over about a thousand dollars, which is testament to this. If you need insurance, please look elsewhere. Just go with someone that you have at least heard of. And one that doesn’t just advertise cars AND pets. Random mix, which probably accounts for the randomness of my experience with them.