OFFICE
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Kept my money but no goods!
Placed an order for next day collection after 11 o'clock. Travelled to store to find no record of order & no stock of the shoes. Requested refund and am told shoes are on their way to the shop & Office will not refund me until they arrive, at which point I must contact the store & request a refund. Incredible hijacking of my money on false promises. It is now almost two weeks since placing order & I have heard nothing! Update 31.10.2025 I sent an email yesterday asking if they were able to refund me yet & explained what had happened. The responder clearly hadn't bothered to read my email as it said the shoes are at the store & to take my ID to collect them! Pathetic customer service. Update. The message below ignores the fact that my order stated next day delivery from 11.00 when I placed the order. I deliberately chose a shop showing they were available immediately. Office just parrot our responses without reference to the facts. Update 10 November 2025 This is a total farce now. Despite responses assuring me that this would be dealt with, I have just received another email from Office advising me that: "Your Office order is ready for collection"! Is incompetence their modus operandi I wonder.