PR
Princess Cruises
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Onboard sailing fine, abysmal customer service
The cruise experiences are better than average cruise line, but the U.S. based customer service needs an overhaul. Today, a weekday, I called seeking to simply pay and complete an existing booking. I waited on hold for around 30 minutes, and then my call wa disconnected. Called again, another lengthy wait, and then a lady answered whose English was barely understandable. I gave up and rang off. Come on, Princess. When your customers are booking cruises costing 5 figures and above, they deserve top line, professional service from well trained and well spoken agents. Forget the bots; hire more agents and train them well.