Brett/Robinson Vacation Rentals
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The worst hotel experience ever
The worst hotel experience ever! I’ve stayed at many hotels over my life and this is the first I have paid for one as I have come of age now to do so. I was staying one night to see my sister who lives over 12 hours away from me so we were meeting in the middle for a night! Check in was supposed to be at 4 meaning our room should have been ready!! We checked in at 4:30 and the room was not ready. We were told maybe 20-25 minutes and it would be ready and that they would call us when it was. An hour goes by and still no call. At this point we are walking around trying to find something to do because it is cold and windy out. We call and still no room. Another hour goes by and still no room. Another 45 minutes and we call and they tell us the room is green and ready! I go to get the room number key, and they tell me that they looked at the wrong one and that the room still was not ready. They said that someone was in there and it should be ready in maybe 10 minutes. So we stand outside the door waiting.. another half hour goes by and finally we can enter the room (took that long to clean). We enter and find a dead bug in the window and a hair on the bed... you’re telling me you had someone in there cleaning that long to miss that? I expected spotless since it took over 30 minutes to clean. We got in the room at 7:30!! Checkout is at 10!! Most food is closed at 8! We had no time to enjoy anything!! After many complaints, we finally got 2 extra hours for checkout and two free beach chairs (that we had no time to utilize). They also took some of the fee off... they should have given us a free extra stay or that stay completely free! This was unacceptable and I will never stay there ever again! If I could give them zero stars I would!