OP
Optima Legal
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Like I was the only client
From start to finish I was made to feel like the only client. Access to the portal was simple and quickly updated which made the process quite exciting as it all went though in just two weeks. Document upload and subsequent questionnaire was simple and quick to complete. I even got it wrong but a quick call and it was all sorted. When I needed something or Optima needed something anyone I spoke to knew about our case so I wasn’t ever passed around or made to wait. We’ve never used a broker and level team before but would always go this way going forward as it was faultless.