Zurich Insurance UK
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Disapproved insurance payout
Been disapproved insurance payout for hotel cancellation. Response from support team over email is very slow and frustrating. Was due to attend a college exam which was cancelled due to exam board changes. Not everyone who books these things online are savvy about all the small print. You would presume when buying cover for this kind of thing online, any event of unforeseen cancellation would be accounted for. Feel as though the service is very unfair and the customer service is distant and inefficient.