West Shore Home
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Installed a 7k dollar door in 2020
Installed a 7k dollar door in 2020, 2 years later a piece from the internal door handle mechanism broke which fortunately was under warranty. Piece they fixed in 2022 has now broke again in 2024. West shore refuses to cover the service fee on this piece that keeps breaking. Had to explain this to 3 different reps 3 different times and all just wanted to set me up a service call. And I told them I was not paying the service fee but it’s like this company is completely deaf or maybe just greedy is a better description. I finally told the last person that called to stop calling me unless west shore was willing to resolve this or work with us on the service call price. The one year warranty on it is complete bs and an “I gotcha” moment. We will never recommend west shore until they cover that cheap ass part that keeps breaking at 2 years which is of course outside of their 1 yr warranty. All this company cares about is making money and when there’s a problem like this well it’s just tough to be you but they don’t care!