Yü Energy
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Extortion...
This company appear to be extortionists. I let my house to a company who opened an account with Yu. In doing so my house electricity supply was changed from a residential supply to a business supply without my knowledge or approval - it is a simple three bedroom house in a small village. I have told the company that it is the wrong designation and that I want to move back in, but they simply refuse to accept the instruction and keep opening new accounts (three so far I think) rather than allowing me to close the account and move to another supplier. They are charging over £3 per day just in standing charge and will not let me leave. Its crazy! They won't even tell me how to leave their grip or what I am doing wrong. Do not go near this company as they make your life a living hell - oh and did I mention that they have cut off the supply as well, just to make working in the house impossible. What a crooked bunch. PS Yu Energy Complaints responded to this the same day it was posted and have offered to sort this out in a reasonable way.....let's see if they follow through! Sadly it looks like Yu are already trying not to do what was offered.....this is becoming quite the soap opera, rather like trying to call their call centre, a very very long soap opera 🤣 PPS I spoke too soon. Yu said the right thing but then have NOT done what was agreed. They seem to have reverted to their extortion business model....shame. DO NOT USE the COMPANY!