iQ Student Accommodation
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Avoid avoid avoid
My daughter paid £4000 upfront in fees and then left her uni course after 3 weeks - having been placed in this accommodation and told to move in/pay from 1st August 2023 (which I queried) she was placed with 2 ladies who did not speak English and therefore she was isolated in her room. She was allocated to the 3rd floor with no lift available and then the cooker did not work so had to eat shop bought butties, her mental health declined and she ended up leaving university due to depression and isolation. We were told to find another tenant to takeover her tenancy - we emailed them details of multiple prospective tenants that they did not contact in a timely manner and therefore we lost the tenants. After many emails to IQ they agreed to relist the Silver en-suite room on their website. In February - 4 months after she left! No other contact has been had since February 2024 until now - an email from their solicitor requesting a further £4100 as they’ve now got a tenant to takeover the lease - after 6 months of it being advertised! I find this hard to reconcile. No contact to inform my daughter that the room was still empty and to continue sourcing a tenant ourselves. From the email received - it was (wrongly) presumed that they would release her from the tenancy once a tenant was found. For me, we signed a contract - fair enough, but when the young students circumstances change within a short space of time and they have the means to re-lease a room, when they’ve had £4000 for an empty room - the injustice of being blindsided has me reeling. Had I known that the room was empty, I’d have been on the streets of Manchester myself trying to find a new tenant. To second another reviewer - the room was filthy on entering with a cooker she couldn’t use. The customer service is awful and I would not recommend this overpriced accommodation to anyone. My recommendation - always do your research and read the reviews before signing anything with this group!