Viking Cruises
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BEWARE OF FREE AIR OFFERED.
We've had our Rhine cruise booked for months. We Travel Aug 7th 2023 to Basel. We were told we would get our flight arrangements at least 4 months prior to boarding. We received our direct flights as promised and booked our seats. I recently received notification they are changing flights (with layovers) and we won't arrive to the ship 15 minutes before required arrival time (No room for error). In addition, I cannot book seats. First come first serve. They have a department called Air 1. I called and they cannot get me back on the original direct flight, yet they want you to pay $100.00 per person to make any changes. I checked Delta direct flights we were originally booked on and there are many seats still available. What a racquet! not a good start to the upcoming trip. I did reach out to our booking agent (Thiago Luff) He is very helpful but explained because Viking air is a different entity, he had to refer me to Viking Air +. I feel l could have booked my own or with another travel professional and my travel arrangements would feel a bit more secure.