Bring Me That
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Incorrect Charge and Problematic Customer Service with Eventual Resolution
Bring Me That overcharged me by $9.60 on 8/26. Bring Me That took 48 hours to reply to my first email questioning the excess charge and 72 hours to reply to follow-on emails. Then they indicated that could not reimburse me. I read up on the company and subsequently canceled my credit card afterward out of safety concerns. I also filed a complaint with the BBB. Bring Me That resolved that complaint on 9/12, reimbursing not only the $9.60 owed but the entire order amount of $22. I am satisfied with this resolution and sincerely hope that the company deals with future customer service problems much more rapidly. Waiting days for any response, receiving a "we can't help you" response, feeling the need to plead my case to the BBB, canceling a credit card and updating all my associated records online, and waiting 17 days for a resolution to a problem that Bring Me That caused and could easily have rectified -- all this is concerning. Nonetheless, Bring Me That ultimately acknowledged its error and corrected the problem. And I appreciate that.