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The test was easy to order and…
The test was easy to order and generally easy to use, but two issues. 1) The reference to ‘using our app’ was confusing. What you actually meant was ‘using our web page’. An app is a colourful little tile that sits on my phone screen that I can get from the App Store. You haven’t got one. 2) When you say you need a photo of the unused kit, that is too unspecific. The unused kit could mean the unopened box. So your wording needs tightening up. Given the importance of these tests, you need clearer instructions. Otherwise timely and efficient.