Travelocity
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Been trying for 2 days to get through…
Been trying for 2 days to get through to Travelocity both on phone line as well as "virtual chat". Short hold was 55 mins long hold was 1hour 45 mins even after being told a customer service rep would be with me in 1 to 2 mins. What a joke. Going the virtual chat route I was shown a message after describing my problem the someone who could address my problem better would be there shortly. Yeah right ! Issue was that I made a reservation for a hotel in Springfield Oregon for this coming Memorial day weekend to visit daughter and grandson. Was staying until Tuesday June 1st because my American Airlines flight out of Portland was scheduled for noon. Plenty of travel time. Then my flight was changed to 9:30 am. Didn't feel like getting up at 3 am to make the 2+ hour drive, hit Portland rush hour, drop off rental car, etc. So just wanted to keep my hotel reservation for 3 nights instead of 4 and book a room closer to airport. I called hotel first and explained the situation and they understood and said because I booked with Travelocity I would have to get them to contact hotel to cancel the 4th night. Will try again to contact Travelocity at maybe 3 AM . Will never use them again.