Porta Delivery
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No collection at fixed date and time
I booked a collection of a large TV between 8am and 1pm. Everything seemed fine on the day with the driver messaging me that they will give me an ETA 60 minutes before collection. However I received no contact later and decided to message the driver. Turns out he was not aware it was a morning collection and he was miles away. I contacted Porta who did their best to help but they could not meet the morning collection. They managed to collect the TV later in the afternoon but it was a lot of back and forth between myself, driver and Porta. First time using the service not sure I will not be using it again as lack of confidence with collection process undermimes the service. A fixed date and time costs more than flexible so I really think this should be honoured. Overall disappointed with the service with significant unnecessary stress caused.