A Catastrophic Experience with Open Colleges
I cannot express how deeply disappointed and frustrated I am with Open Colleges. The entire experience was far from satisfactory, and my patience has been stretched thin. One of the main issues that led to this review was my request for cancellation. Despite multiple attempts, their administrative department failed to action my request in a timely and appropriate manner. This left me in a situation where I had no choice but to dispute the issue. However, the dispute resolution process was incredibly unfair and unethical. The process was opaque and frustrating, and there seemed to be no concern about reaching a fair and equitable solution. Instead, they engaged with Arma Group, who added to the tension by threatening legal action and making incessant and harassing phone calls. The customer service was also significantly lacking. I attempted to reach their complaints department numerous times but was met with silence. No one was willing to speak to me over the phone, leaving me feeling like I was banging my head against a wall. Instead, they hid behind their keyboards, sending cold, impersonal responses that did nothing to alleviate the situation or address my concerns. Their lack of understanding regarding the concepts of 'fair' and 'reasonable' is alarming, to say the least. I felt unheard and disrespected as a customer and left questioning the integrity of Open Colleges. I cannot in good conscience recommend Open Colleges to anyone. The lack of effective communication, poor dispute resolution, and unethical practices have left me with a bitter taste. I hope this review serves as a caution to potential customers who value their time, peace of mind, and the quality of the service they are paying for.