Economy Energy
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Consumer Power
Well done to all reviewers. The regulator does appear to review the Trustpilot pages and take account of the complaints resulting in action. Although OFGEM is not a consumer-facing organisation, it did provide me with immediate support as did the Citizens' Advice Bureau Extra Help Unit. Which? and MSE have also been helpful. The Ombudsman timescales are too long when a company is behaving badly. No credit either to my MP who ignored my email. It remains unclear whether OFGEM is insisting that Economy Energy provides in its accounts for its missed Green Energy Tariff or whether that money is available for paying consumer creditors. Somehow it is difficult to see how a totally irresponsible company can become responsible within days.