Southwest Airlines
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I had the absolute worst experience…
I had the absolute worst experience ever with South West airlines- Houston. I waited at baggage claim for over 30 minutes for my bag which never came while over the speaker the announcer called for the owner of a crown royal bag. As you may know Crown Royal is a liquor that comes in a purple and gold bag but this couldn’t be my bag even though it was purple and gold it clearly said Betsy Johnson all over it. I guess that was a funny joke for the employees to yell on the loud speaker that owner of a crown royal bag needed to come to the service desk. After realizing my bag was not coming I was directed to a room in the back where I inquired about the location of the bag. The airport staff then said oh you’re the owner of the Crown Royal bag and began to giggle. They informed that my bag fell and was ran over and some of my stuff have been destroyed with not even the smallest hint of remorse. My bag was literally destroyed to the point all the clothes and shoes In it were ripped to shreds/ destroyed. When I became angry the south west employee Danny asked me “ what are you so mad about it’s not like we are not going to cut you a check”. I explained to the worker that I am in a city I have never been to with absolutely nothing to wear and all my belongings destroyed. The employee began to tell me how southwest is a million dollar company & they have no problem cutting a check as if this was suppose to make me feel better. The employee then told me it happens all the time due to southwest handling so much luggage on a daily basis and they just cut a check. The employees asked me to go through my bag and damages and asked me to price the cost of each item. The south west employee sat on the computer googled my items one by one while making comments like “ woah you really paid $200 for that ?” and arguing with me over the amount I paid for each item saying things like “ well they have it for cheaper at this store”. The worker also went as far to turn to his employee and say “ I don’t even argue with these people” After the employee calculated what he felt I deserved for my belongings he wrote a check for $620 and told me I should just go to the mall & buy new items. The employee told me I can go to chase bank and cash the check the same day which was a lie. I went to chase bank and they told me they could not cash check because south west had to verify it and no one answered the phone. I was not able to cash check until I returned home from my vacation. The customer was absolutely terrible and this was a major I’m convenience and embarrassing experience. I do not recommend Southwest Airlines to any one.