Keystone Wallet
View company profile →
I experienced an issue with battery
I experienced an issue with incorrect battery level indication on my device, which required some time and troubleshooting to fully diagnose. After providing video evidence and completing the requested checks, the Keystone support team confirmed the issue and proceeded with a device replacement. Communication was professional, and once the case reached the right stage, it was handled properly. I appreciate the final resolution and the support provided during the replacement process.