EWT Water
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Good softner but very bad service
I would rate as below - Water softener – 4/5 Installation – 0/5 Service – 0/5 Website – 3.5/5 App – 0/5 Purchase experience - After reading so many good reviews, we decided to buy their softener. One of my friends referred me through App but I didn’t get £50 referral credit, called the customer service and they gave the credit but my friend who referred me didn’t got same. 3 months on and he is still waiting. Installation experience – On installation day, I asked engineer to let us know if he need anything, he said let him check and will inform if need anything , I specially asked if he wanted us to move the adjacent washing machine but he said no that’s not required and we left him to do the job, and he installed it on the corner where it is hardly reachable and also installed the water dispenser at wrong position without even asking us. + broke one of our kitchen unit’s panels. Now we have very tough time refilling salt as it is not easily reachable. just after 2-month, softener stopped working and we had no clue, we checked everything like salt, timer setting, power etc but couldn’t get it working, tried to book service call back through App and got confirmation message that someone will in touch but that never happened. Tried reaching support but couldn’t get through. Finally spoke to one of our friends who is also using same model, he suggested it might be regeneration is not working and we manually forced the regeneration and fortunately it worked. It’s been 1 month and its still working. Water quality is also good. They really need to improve the customer service!