theresa c

May 26, 2020

Hard to Believe

I placed an order at DentalMart for $39. & change. After a few days, when I hadn't received a shipping confirmation, I wrote to them asking for them to cancel my order. I received an email back stating that my package had been shipped on May 15th and they supplied a tracking number. I tracked the package only to find out that it had NOT been shipped but that a label had been created. I wrote back. A short while later I was called by Lou at DentalMart, who left a message asking me to call him and then he would cancel. I wrote again and he wrote back saying I have to receive it and then send it back - Even though he knew he had never shipped it. I wrote again stating that I would contact my credit card company to dispute the charge. He wrote back stating that he had processed a refund and I would receive it in 3 business days. Three business days have passed (not including Memorial Day) and there is no refund. I re-checked the shipping confirmation to make sure that I was right before I wrote back and, of course, he had never shipped the package, so I knew then - that he had never processed the refund either. He told me any lie he could to get rid of me. I am shocked that someone would go this far to keep someone else's money. But I guess it takes all kinds. Please do not buy from this company - you will not only lose your money - you will lose your faith in human nature.