Hilton Hotels
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Hilton’s Price Match Guarantee Is a Joke
Hilton advertises a Price Match Guarantee — if you find a lower rate elsewhere, they'll match it and give you 25% off. Sounds great in theory, but in reality? It’s just empty marketing. I found a rate for Hilton Tokyo on Agoda for $408/night. Hilton’s lowest rate was $444/night — and I'm an Honors member with status. I called the Price Match department and spent 30 minutes on the phone, only to be told they "couldn't convert yen to USD." (Ever heard of Google?) After being transferred, I had to explain everything all over again. The second rep confirmed they saw the same rate on Agoda — yet they still refused to match it, claiming the price was higher in yen. That makes no sense — the USD equivalent is what matters, and the math was clear. I spent nearly an hour on this. When I asked to speak to a supervisor, I was told they had no authority over price matches and couldn’t transfer me to someone who did. So let me ask — is this how you treat a (former) loyal customer?