Nude Project
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Faulty item & exaggerated return postage costs
I purchased three hoodies, one arrived with poor stitching around the neckline. I contacted the company immediately and informed them. Return postsge is at the expense of the customer even though one was faulty. The delivery cost I payed to recieve the order was £3.90 but they are charging me £21 to return a faulty item. I even asked if I could arrange and pay for my own return postage as it was working out much cheaper. They refused they stated I must use their returns process, I asked them to exolain these inflated return postage cost but they refused to answer this question. This experience has put me off and I would never purchase from this company again due to their exaggerated return postage costs. Which i believe is a way of putting customers off returning.